Some of our supplements do contain known allergens. All of our products are clearly labelled and images of the back label is provided on the website. Any common allergens are highlighted in bold.

Caution on label: there is an advisory note on our labels to make customers aware that our products are made in a factory which handles multiple ingredients - including some which are known allergens. This is advisory and is visible on most food items you buy. Our machines are thoroughly washed after each run and the chances of any cross-contamination should be pretty much non existent. It does not mean the product actually contains these ingredients - it's just a note to say that they are handled in the factory. Any actual allergens within a product are highlighted in bold within the section.

All of our supplements are manufactured in the UK to GMP code of practice. These manufacturing procedures ensure that the basic manufacturing practices and prerequisites necessary for product quality and safety are being followed. This goes above and beyond what is required so that we can guarantee you receive consistently high quality products.

A unique Batch Number is assigned which follows each product through all stages of manufacture and delivery. This reference number is fully traceable at all stages of manufacture.

In many health supplements you will find that as well as the active ingredients that you have sought to purchase, your product also contains some 'other ingredients'. These are what are known in the industry as excipients – substances that contribute functional and/or structural roles within a supplement.

The role of excipients is not usually to add nutritional benefit, but instead to:

• Make consumption and absorption of the "active ingredients" more efficient and safe.
• Allow consistent high quality production of supplements using high-speed packaging equipment. That is to say they help the machines to package your active ingredients into capsules/tablets etc.

Like most health supplement manufacturers, NewYou uses excipients in formulations where necessary. In doing so we are always very careful about which excipients we use and do so as sparingly as possible. In choosing excipients the same rigid safety and quality standards are used as for the active ingredients.

You can be assured that when excipients are used on NewYou supplements it will be done so with absolute focus on quality, safety and value for our customers.

Are Excipients Dangerous?

If you're an experienced user of health supplements it may be that you have come across warnings about excipients in health supplements, in some cases indicating associated dangers. A good example of this is magnesium stearate which has and continues to face accusations of toxicity.

We take your safety and the quality of our products very seriously and have extensively investigated the safety of all the excipients we use - including magnesium stearate. There have been varying allegations of toxicity caused by magnesium stearate for several years. However all of the 'evidence' to date has been mis-leading and inaccurate.

Such 'research' is largely circumstantial based on test tube studies that don't accurately represent the data observed in human clinical trials. Other warnings have been based on theoretical dangers (such as a type of processing that is not commonly used to make stearic acid from unsaturated fats). Either way, the reality of dietary fats in the human body is quite different than what these theories present.

There is not one clinical trial based on human studies that we have seen to date which shows any toxicity of magnesium stearate to humans.

On the contrary stearic acid (stearate) is the predominant saturated fat in the human diet. Stearates are nutrients that represent a natural part of every type of fat, whether animal or vegetable, and are typically consumed in amounts of several grams per day from common food sources. For instance, cocoa butter, coconut oil, beef fat, olive oil, and virtually all fats and oils naturally contain far more stearates than do dietary supplements.

You may wonder why there are warnings about magnesium stearate if there is no danger. The reason is simple. Companies use it as a means to differentiate their products from others and create a price premium. They can ;pretend their product is somehow better and charge extra for it. It is an illusion. If you see a company marketing this then please ask them to point you in the direction of the human clinical trials that supports their claim. You can be sure they won't be able to.

Why do we use excipients in dietary supplements?

There are a number of different reasons why excipients might be used in the manufacturing process and, used wisely, they are an essential part of high value supplement manufacture.

Flow agents for example are used to allow ingredients to flow through processing with minimal resistance. Some active ingredients might be sticky and without flow agents would continually jam up machinery. This ultimately results in products of much better physical quality and ensures avoidance of unnecessary costs which would be later passed on to the consumer.

Fillers are sometimes used when dealing with trace and micro ingredients in supplements. Ingredients such as chromium and selenium are so small they can be difficult to see. Even with the tiniest of capsules, without fillers, the capsule would appear virtually empty. Therefor fillers are used to fill the space.

The point is that in many cases it would be next to impossible to manufacture VALUE dietary supplements without the use of excipients. In the long term their contribution helps to safeguard the integrity of the supplements being produced. Although excipients do not usually contribute significant nutritional benefits, their presence in many supplements remains unquestionably essential.

NewYou will continue to monitor our use of excipients and you can be assured they will only be used only where necessary, and will be chosen with extreme focus on providing you with safe, high quality and high value products.

We do disintegration tests on the tablets. The test involves:

1. Running 3 tablets each placed in vertical tubes 25mm x 90mm with a filter mesh of 2mm.
2. Water is added and maintained at a temperature of 37 degrees Celsius to simulate the gastric fluid temperature.
3. The flasks are rotated at 30 cycles per minute for 30/60 minutes with the inclusion of a plastic disc to assist disintegration.

The tablets pass if the residue has passed through the mesh in 30 minutes, or 60 minutes for coated tablets. We use microcrystalline cellulose (explotab) as an excipient which is designed to force the tablet apart when entering the stomach.

This test method used if from European Pharmacopoeia is standardised and designed to provide a reproducible method of ensuring that tablet disintegration will take place. The test is designed to stimulate the gastric fluid digestive process.

Healthfoods are always best kept cool and dry and away from light. Some are more susceptible than others ie probiotics, enzymes, which are usually best stored in the fridge. A good deal of people use weekly tablet dispenser trays so providing you keep the pill case in a cool dry place away from direct sunlight the supplements should be ok for the short time they are in the case.

The mail postal packs which we use for most of our supplements are HDPE (High-density polyethylene) plastic code 2. The lids are: PP (Polypropylene) plastic code 5. Manufacturer guidance on recycling states: 'The postal packs are recyclable but this is dependent on what the applicable council takes in their recycling plants as all are different.'

The round bottles we use are Polyethylene terephthalate (PET) - recycle code 1. Again these are easy to recycle and are done so by most councils.

Generally speaking most councils recycle plastic types 1,2,4 and 5 though this can vary from council to council. Both the main bottle (type 2) and the lid (type 5) should be recyclable by most councils. Number 2 in particular is easily recyclable back into items such as non food containers, detergent bottles, recycling containers and floor tiles.

You can use Visa, Mastercard and American Express. Additionally we accept Apple Pay and Google Pay.

Currently we only transact in £GBP.

There may be various reasons, please be patient and retry if you are still experiencing difficulties please send your enquiry to support@newyousupplements.com.

If you have entered any wrong information on your order such as email address or delivery address please immediately contact support@newyousupplements.com and notify us of any changes that need to be made. If the order has been processed and despatched prior to any notification from you unfortunately you as the purchaser will be responsible for any additional costs that my be incurred.

This may be due to an incorrect email address being entered. Please contact support@newyousupplements.com, let us know the name your order was placed under and the date you placed the order so we check to see if this has happened, if this is the case we will resend it.

Once you have placed an order, you will receive an email with your NewYou order confirmation. Please keep this, as we may ask you for information from it. If you have not received your order confirmation, please contact support@newyousupplements.com.

Yes, provided this is done within an hour of order placement during normal working hours Monday to Friday. Please immediately send an email to: support@newyousupplements.com, for orders placed outside of normal working hours, Monday to Friday please send an email to: support@newyousupplements.com before 08.00 the following morning, for orders placed at the weekend please send an email to: support@newyousupplements.com before 08.00 the following Monday.

Yes, provided this is done within an hour of order placement during normal working hours Monday to Friday. Please immediately send an email to: support@newyousupplements.com, for orders placed outside of normal working hours, Monday to Friday please send an email to: support@newyousupplements.com before 08.00 the following morning, for orders placed at the weekend please send an email to: support@newyousupplements.com before 08.00 the following Monday morning.

Some of our supplements do contain known allergens. All of our products are clearly labelled and images of the back label is provided on the website. Any common allergens are highlighted in bold.

Caution on label: there is an advisory note on our labels to make customers aware that our products are made in a factory which handles multiple ingredients - including some which are known allergens. This is advisory and is visible on most food items you buy. Our machines are thoroughly washed after each run and the chances of any cross-contamination should be pretty much non existent. It does not mean the product actually contains these ingredients - it's just a note to say that they are handled in the factory. Any actual allergens within a product are highlighted in bold within the  section.

If you have diabetes or insulin resistance, you should include any maltodextrin you eat in your total carbohydrate count for the day. However, maltodextrin is usually only present in food in small amounts. It won’t have a significant effect on your overall carbohydrate intake. Maltodextrin is high on the glycemic index (GI), meaning that it can cause a spike in your blood sugar. It’s safe to consume in very small amounts, but those with diabetes should be particularly careful.

COVID UPDATE:
Due to unprecedented demand and reduced fulfilment team numbers we can not currently guarantee same day shipping on orders placed before 2pm. Whilst this will still be our target it may be that it will take 1-2 working days before we can process and ship your order.

UK:

Normally completed and shipped on the day of the order before 2PM

Royal mail 2nd class - Within 3 working days from shipping -£2.99
Royal mail 1st class - next working day from shipping - £3.99
Royal mail 1st class recorded - next day - £5.99
royal mail second class recorded - 3 working days - £4.99

EU:

EU Airmail - £5.99
EU Airmail Tracked - £10.99

ROW:

ROW Airmail - £5.99
ROW Airmail Tracked - £10.99

The delivery times provided during checkout are estimates as most delivery service times are not guaranteed by the mail provider. Unfortunately despite our best efforts we cannot control delivery times once an order has been shipped.

Please be aware that as covid-19 continues to impact services mail delivery times are volatile at the moment. Many orders are getting through in a timely fashion but we are experiencing volatility, with some orders taking 14 days or more to arrive. On standard services please try not to contact us unless your order has still not been delivered 10 days after shipment.

Royal Mail Coronavirus Updates
- Domestic: https://www.royalmail.com/coronavirus
- International: https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

Your satisfaction is paramount and as such we are here to help with any delivery issues you encounter. You can be assured we will always work to resolve delivery issues promptly and with as little inconvenience to you as possible. Please order with peace of mind that we will do whatever it takes to ensure you get your order quickly and efficiently. If you ever have any concerns or questions then please contact us and we will be happy to help you.

We ship orders promptly. Any order that is placed before 2pm Monday to Friday (excluding bank holidays) is shipped same day by the delivery method chosen at point of order. We will send an email to confirm shipment of your order but you can also check the status from within your account.
Unfortunately despite our best efforts once an order has been shipped we have no control over delivery delays. Any delivery times suggested on the website are provided as a guide only - they are estimates given by the mail carrier and are not guaranteed times.

If you are concerned about the time it is taking for your order to arrive please be aware that usually this will be simply down to a delay in transit. Assuming the address you submitted with your order is correct it is likely your order will be delivered very soon. If you have not received your order within 10 days of shipment (15 days for overseas delivery) then please email support@newyousupplements.com.

Although it is rare, occasionally we may make and error with an order and incorrectly pack an item(s). In this instance please contact support@newyousupplements.com and we will re-send your order with the correct item and a free post returns label included. Once you receive your replacement item you can then just put the incorrect item into a mail box using the returns label.

We usually ship orders promptly. Any order that is placed before 2pm Monday to Friday (excluding bank holidays) is shipped same day by the delivery method chosen at point of order. We usually mark orders as shipped at the end of each shipping day and our system will automatically send an email you to confirm shipment.
If you have not received a shipping confirmation email, please contact us here support@newyousupplements.com.

In the rare event that you receive your order and the full contents are not in the package then please contact us here support@newyousupplements.com and let us know. We usually ship all items of an order together (assuming they were ordered at the same time) so if the full contents are not there it is likely it was a packing error. In this instance we will ship out the missing item(s) on the next available shipping day.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@newyousupplements.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@newyousupplements.com

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You have the choice with every product if you want a one time purchase or a monthly subscription purchase, meaning every 30 days since your purchase you will automatically be sent the same product at a 10% discount. You may cancel anytime after your first months renewal (31 days since your purchase).

You can order multiple items on a subscription basis, each items discount is separate to the other.

If the price goes up on an item you have subscribed for, you will be notified and pay the original price on the first months change, however anytime after that you will pay the updated price.